FREQUENTLY ASKED QUESTIONS
ORDERING
We sure do! If you would like to see a digital proof of your wedding accessories before manufacture just email us within 12 hours of placing your order. We offer unlimited revisions and won't place your order into production until you're happy
As most of our designs are created in-house, we are more than happy to change certain elements or mix designs up- just shoot through your ideas and we'll get back to you with a digital proof if the changes are something we can accomodate
Sure, just keep in mind that to get high quality prints we need high-resolution artwork with a transparent background or vector files
If your wedding is in less than 2 weeks, its best to shoot us an email before ordering to make sure we can accomodate the deadline and get your order out on time. Often times we can prioritise and get orders out within 48 hours, but depending on how many orders we are working on this isn't always possible
SHIPPING AND DELIVERY
We aim to have all orders shipped within 5-10 business days. If you need your order sooner than this, get in touch with us before ordering to see if its something we can accommodate
At this point we only offer shipping within Australia
We sure do!
Payment and Refunds
We accept all major credit cards as well as paypal and afterpay
As all of our items are custom made, we do not offer returns for change of mind